Returns Policy
- At Kalasians, each item is thoughtfully handcrafted by skilled artisans using natural materials and traditional techniques. Our products are not mass-produced or machine-made, making each piece unique. Please keep this in mind before considering a return.
- We do not accept exchanges or returns for international orders. Customs duties, if applicable, are payable by the customer at the time of delivery.
- We take great care in packaging our products to ensure they reach you safely. In the unlikely event that your merchandise arrives damaged, please send us an unboxing video or photo of the damaged item within 24 hours of receiving your order. We will replace the same product immediately at no additional shipping cost to you.
- If you are not completely satisfied with your purchase, we accept returns within 7 days of delivery, provided the products are unused. We will issue a credit note or offer a replacement.
- For order cancellations, please notify us via email within 6 hours of placing your order. Once the order has been shipped, cancellations cannot be accepted.
- Please note that exchanges are only allowed within 7 days in the case of damaged products, and the items must be unused.